You have the right to ask for a refund and return a product or to ask for an exchange with another, strictly within 14 days, counting from the date you have received your order. The custom orders can’t be returned or exchanged.
By requesting a refund, exchange or credit, you will be charged with:
• The shipping cost
• The insurance cost
• The product clearance cost (regarding non-E.U. Countries)
If you would like to make a return, please follow the steps noted below.
a) Send an e-mail to [email protected] mentioned your order number, the reason for your return as well the preferable option (refund, exchange or credit) within the above period of 14 days. We will respond to you by the next 48 hours (not applicable at week ends).
b) Please pack the items in the original box in the same excellent condition as delivered, untouched and unused and ship your return to the address below, with a registered mail service:
To: Greek Roots
Address: 7, D. Areopagitou str.
c) For Non-EU orders please declare the value of your order which is mentioned in your invoice and note that the package is for return.
d) As soon we receive your return and upon the inspection of the product that the items are in good condition we will proceed with the refund.
*The shipping charges are not refundable (Europe 12€, United Kingdom 17€, USA-Canada-Mexico 16€, Australia 25€, Israel-Ukraine 17€, Norway-Switzerland-Turkey-Serbia 14€, e.t.c)
For exchanges, the replacement item will be shipped by and to you under your expenses.
For refunds, the credit card used for the initial purchase will be refunded for the merchandise amount. The shipping charges are not refundable. Please allow 3-5 days for the refund to post to your account depending on the credit card company’s processing time.
Change of already returned products will not be allowed.
All items sent by Greek Roots e-Shop have been carefully inspected ensuring that are flawless and free of any defect. In the unlikely event that any item have a quality defect, this will be excluded from the above policies and your statutory rights are unaffected.
The defective item will be returned to Greek Roots e-Shop (see address above) at customer’s expenses and Greek Roots e-Shop will replace it with a non defective one bearing also the shipping cost.
Greek Roots e-Shop guarantees that all products have the qualitative and quantitative features as indicated on the items’ description.
In our products, where applicable, there is a stamped indication for the karats (Kt) –applicable to Gold- or per mille (parts per 1000) –applicable to Silver or Gold- of the precious metal (silver or gold) the jewellery are made of.